Client Experience
1. Schedule
Your call will be answered by our friendly, knowledgeable office staff.
We will schedule an appointment with one of our Certified Arborists to meet with you to evaluate your tree care and shrub care needs and answer any question you have.
Before we arrive, we will call to confirm your appointment. we are the only tree care company to perform and measure confirmation calls.
2. Assess
When we arrive we will assess your landscape to better understand your tree care needs and how best to care for your trees
3. Recommend
We will provide you with our recommendations on how to best care for your tree and shrubs and provide a price estimate on the spot
4. Perform
Your work will be scheduled based on a number of factors including best time of year to perform the service, your ability and needs, and the availability of your own tree workers. Your certified arborist works with a team of tree workers to make sure all your needs are met. As we are working on your project, we will continually evaluate your needs and may present future care suggestions.
5. Evaluate
We will contact you after the work has been performed to make sure we met or exceeded your expectations. If for any reason you are not satisfied, we will continue to care for you and your tree until you are. You will either be given an invoice at the time the work is performed, or it will be mailed immediately afterward.